Appointments

eConsult

Book an appointment

All appointments are now booked via E-Consult. This is available from 7.30am to 18.30pm.

You can do this in one of two ways:

• Online (Quickest & Easiest): Fill out a simple form on our website, or use the NHS App
• By Phone: Call the practice as usual. Our care navigators will ask you a few questions to understand how we can best help you, and will fill out the form on your behalf, only if you do not have internet access or have trouble with technology. An appointment will not be conducted over the phone.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse, or health professional to help you.

Appointments will be offered either in person or by phone. Phone appointments can be more flexible and may mean the doctor or nurse can help you sooner.

Urgent Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form, Monday to Friday from 8:30am
• phone us on 01303 243516, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you have a life-threatening emergency, please call 999 immediately. For urgent medical advice when we are closed, please call 111.

Our of Hours and Emergencies

As a single point of access for assistance and advice NHS 111 had been introduced nationally to improve people’s access to urgent care.

NHS 111 aims to make it easier for people to access urgent local healthcare services when they need medical help fast, but it is not a 999 emergency. It provides one, easy to remember and free call number.

For more information please click here

Home Visits

If you are too ill to attend the surgery please phone 01303 243516, before 10.00am if possible, so that the doctors can plan their rounds.

Visits are usually only for those who are housebound or the patient is genuinely too ill to come to the surgery. The doctor will usually telephone at some point during the morning to discuss the medical problem prior to visiting.

Children who are adequately wrapped can safely be brought to the surgery and will be seen more quickly than if visited at home. Explaining to the telephonist what is wrong helps the doctor to see the most urgent cases first and avoid unnecessary delays.

Cancel an Appointment

To cancel an appointment, please use this link.

Self-refer for services

You can self-refer to the following services:

• Sexual Health
  Telephone: 0300 790 0245 or Text: 07401 302 946
• Adult Speech And Language Team
  Telephone: 0300 1230785
• Children’s ADHD/ASD Referrals
• Children’s Mental Health Team
  Telephone: 0800 011 3474
• Maternity Self-Referral
  Telephone: 01227 864152
• Drugs and Alcohol Referral
  Telephone: 0300 1240 440
  Email: recoverysupport@forwardtrust.org.uk with the subject line: “Recovery Support”.
• Kent Community Health NHS Foundation Trust
  Telephone: 0300 123 1220
• Email: kentchft.oneyoukent@nhs.net
  For support on:
  • Losing Weight
  • Going Smokefree –  text ‘quit’ to 87023 
  • Getting an NHS Healthcare check
  • Cutting down alcohol intake
  • Getting Active
  • Improving Wellbeing

Counselling and Bereavement Service

For Bereavement Support:

• Cruse Bereavement Support
  Telephone: 0808 808 1677
• Talking Therapies around Kent
  Telephone: 0300 555 5555

For Cancer Support:

• Macmillan Cancer Support
  Telephone: 0808 808 00 00
• Maggie’s Centres
• Cancer Research UK

For Drugs and alcohol:

• Dover Counselling Centre
  Telephone: 01304 204123

If you are having a difficult time, talk to someone

• Samaritans
  Telephone: 116 123 (24 hr helpline)

Mental Health Services and Support

• The Crisis Team
  Telephone: 01634 833738
• Shepway Community Mental Health
  Telephone: 01303 227510
• Single Point of Access
  Telephone: 0800 783 9111
• South Kent Mind
  Telephone: 01303 250090
  Email: contact@southkentmind.org.uk
• Live Well Kent
  Telephone: 0800 567 7699
• Mental Health Matters
  Telephone: 0191 516 3500 (9am-5pm, Monday-Friday)
  Email: info@mhm.org.uk