Patient Access
Non-urgent advice: Notice
Until further notice due to the number of requests and staff shortages please allow 72 hours, three working days, before collecting your repeat prescription from us.
Please add an extra day if collecting from your pharmacy.
Please accept our apologies for the inconvenience this may cause.
Please do not put your request in too early before you need the medication but allow the practice 3 full working days to prepare a repeat prescription ready for collection. Late requests are unnecessary and we do our best to accommodate them but this makes the service provided unnecessarily fraught.
Your repeat slip shows how many more repeat requests you have left before your medication needs reviewing. We may put a request on your prescription asking you to make an appointment with a nurse or GP to review your medication.
Electronic Prescribing Service (EPS)
Since February 2012 we have participated very successfully in the and we would actively encourage patients to nominate a pharmacy of their choice by speaking to our receptionist. This allows your new prescription to go electronically, directly to your nominated pharmacy so you can collect the medication directly from them and do not have to call her to collect the paper prescription. You can change your nominated pharmacy anytime and as often as you like.
We now also offer a service where you can order your repeat medications via the web. This Page 5 of 8 is a well validated and secure service. You need to request a form from reception to complete and return to the practice. Your application is then registered and details of how to create your secure account on the web are sent to you. You can only access your own repeat prescriptions no one else can view them. You follow the registration instructions after which you can begin using the system to request your medication.
We receive your request and process it using the EPS system.
To avoid prescribing errors the receptionists do not take prescription requests over the telephone.
All prescriptions not collected within one month of their being processed are destroyed.
If you have difficulties in remembering to order your repeat medication in time most pharmacies have an in-house system which you can use which assists in ensuring your repeat medications are ordered and ready for collection from them before your medication runs out. Please speak to them.