We are an organisation committed to ensuring that all our patients and staff are protected from unlawful discrimination.

Direct discrimination occurs where someone is treated less favourably and put at a disadvantage on discriminatory grounds in relation to his or her treatment. Direct discrimination may even occur unintentionally.

No patient will receive less favourable treatment on the grounds of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.

No member of the practice’s staff – GP, nurse, administration or reception staff will receive less favourable treatment from patients on the grounds of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.

Any patient or employee who believes he or she may have been unfairly discriminated against is encouraged to use our Equality Policy.

Any patient who conducts himself or herself in a discriminatory manner (whether on the grounds of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment) towards another patient or member of staff will be guilty of gross misconduct and will be dealt with according to our Equality Policy.

Any member of staff who conducts himself or herself in a discriminatory manner (whether on the grounds of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment) towards a patient or member of staff will be guilty of gross misconduct and will be subject to the Practice Disciplinary Procedure.

We have experienced hospital doctors, nurses and students working here from time to time, learning about general practice.

During the GP Resistrars’ training you may be asked to take part in their training programme by having your consultation videoed. You would be asked to sign a consent form and you are at liberty to refuse. This is to help the GP Registrar reflect and understand their consultation technique.

The poster below is displayed in the waiting room.

Training Practices in Kent, Surrey and Sussex

Information for patients

This practice has been accredited to train doctors intending to become general practitioners.

The practice needs to be regularly inspected for this purpose, and this involves inspection of the medical records. Only doctors approved for this purpose will do this, and they will respect completely the confidentiality of the information.

If you do not want your records to be available for inspection then please inform the practice of your wishes.

Sometimes the doctor may wish to video record his or her consultations, and in this case your permission will always be requested beforehand.

Further information about training in this practice is available from the receptionist.

NHS Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero tolerance attitude towards violence (1).

Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice.

Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list.

Our staff are here to help you, please treat them with respect.

(1) NHS Employers – Violence Against Staff