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The New Surgery

The New Surgery

IMPORTANT MESSAGE: We started using our new computer system on Thursday 13th June 2019. Since this date we have and continue to experience some delays. Please see News section for further details.
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Other Important Information


Confidentiality at Reception


The reception area and waiting room is an open environment. Booking in on arrival for your appointment can be done using the Check-In screen. If you choose to check in with the receptionist, or the Check-In screen has not recognised your details we will only ask your name, date of birth and address for purposes of identification. We will not ask for details of your need for an appointment. We will not discuss results at the front desk. If you need to speak privately ask and a receptionist will be called down who will take you to a private area to do this. We cannot do this after 4.30pm.


NHS Zero Tolerance of Abuse


All our staff are hardworking and constantly under pressure from those seeking help and advice. Please be a patient, patient! Abuse of our staff, verbal or physical is unhelpful and unacceptable and if reported will be investigated. Physical abuse may result in Police action and prosecution. Verbal abuse will result in the abuser being asked to leave the practice and register elsewhere.


Suggestions, Compliments and Complaints Procedure


If you have any suggestions or helpful ideas, please speak or write to the Practice Manager who will relay them to the Partners for further consideration. If you any compliments to make about the surgery please speak or write to the Practice Manager who will be pleased to received them and pass on to the staff. There is a complaints procedure in place at the practice. Any complaints should be addressed, in the first instance, to the Practice Manager who will contact you and explain the procedure to be followed. The Practice Manager will ensure that your concerns are dealt with promptly and courteously.


Primary Care Support Team


All patient services are overseen by:

Primary Care Support Team

Kent and Medway Area

PO Box 350






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