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The New Surgery

The New Surgery

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August Bank Holiday - Closed ( posted on Jul 21, 2017 )

Due to the August Bank Holiday, The New Surgery will be closed from 6.30pm, Friday 25th August until 8.30am, Tuesday 29th August.


During this period if you need medical help but it is not an emergency please ring NHS 111.


If you need urgent medical help in an emergency situation please ring 999.


Please make sure that you order repeat prescriptions early and ask for an additonal supply if you think that you may run out over the Bank Holiday period.


Thank you


Jackie Kelly, Practice Manager

Hepatitis A 7th July 2017 - Update: ( posted on Jul 7, 2017 )

Dose sparing regimes have been adopted in line with national guidance. Current advice may differ from that previously given as there is a global shortage of adult Hepatitis A vaccine.


Please see our Travel Immunisations section.

Temporary Suspension of Patient Registration ( posted on May 16, 2017 )

The surgery is currently not accepting new patient registrations. We are sorry for the inconvenience this may casuse you.


You may complete an Application to Register form, available from reception, in order to be added to our waiting list. We shall be reviewing the situation on a monthly basis and will invite patients to register once space becomes available.


Please refer to the Documents Section to view a letter detailing the position.



MAY BANK HOLIDAYS - SURGERY CLOSED ( posted on Apr 21, 2017 )



Due to the May Bank Holidays, The New Surgery will be closed from 6.30pm, Friday 28th April until 8.30am, Tuesday 2nd May & then from 6.30pm, Friday 26th May until 8.30am, Tuesday 30th May.


During this period if you need medical help but it is not an emergency please ring NHS 111.

If you need urgent medical help in an emergency situation please ring 999 


Please make sure that you order repeat prescriptions early and ask for an additional supply if you think that you may run out over the Bank Holiday period.


Thank you.


Jackie Kelly, Practice Manager

Practice Update ( posted on Apr 21, 2017 )

Dr Tamsin Fordham has asked me to let you know that she has decided to spend more time with her family and, therefore, she will be leaving us on the 20th April 2017.


Jackie Kelly

Practice Manager

Easter Pharmacy Opening Times 2017 ( posted on Apr 11, 2017 )


Please see the Documents section for detailed information.


A copy is displayed in the surgery window too.

Online Booking Reminder ( posted on Mar 31, 2017 )

Online booking access is for your own personal use.

Please do not use your login details to book appointments for members of your family/friends.

This goes against the terms and conditions of your access and may result in your account being closed.


Please feel free to contact the surgery for any queries in this regard.


Many thanks.

Easter Opening Hours ( posted on Mar 24, 2017 )



The New Surgery will be closed from 6.30pm, Thur 13th April until 8.30am, Tues 18th  April


During this period if you need medical help but it is not an emergency please ring NHS 111.

If you need urgent medical help in an emergency situation please ring 999 

Why wait? Book your appointment online ( posted on Feb 27, 2017 )

You can now book appointments, order repeat prescriptions and even access your GP records online.

It's quick, easy and your information is secure.


Register for online services by collecting the form from reception.


To find out more visit nhs.uk/GPonlineservices



If you are already registered but have not activated your account, follow the online instructions to do so.

BOOK YOUR FLU JAB NOW - Over 65 or in an At Risk group* ( posted on Sep 14, 2016 )

For those 65 and over or in an At Risk* group, flu can be serious.


You need to defend against flu every year with a quick vaccination.


We are holding clinics at various times to try and cater for everyones needs.


Please call to book your appointment once you have received your letter.


* Diabetes, asthma, pregnancy, low immunity, chronic respiratory disease, chronic heart disease, chronic liver disease, chronic kidney disease, chronic neurological disease, morbidly obese

Going on holiday in 2017? ( posted on Jun 28, 2016 )

Please take a look at our Travel Immunisations section for guidance.

Practice Update ( posted on Apr 15, 2016 )

We would like to advise you that with effect from April 2016 Doctors Robertson-Ritchie and de Caestecker are reducing their work at the practice.

This means that they will be away for extended periods of 4 weeks at a time.


We are pleased to announce that Dr Tamsin Fordham has joined the practice.

Patient Services Website Change ( posted on Mar 7, 2016 )

With effect from 14th March 2016 please use:

New website to access this surgery online





Please see poster in documents for further information

NAMED GP FOR ALL PATIENTS ( posted on Feb 18, 2016 )

NHS England require all practices to allocate a named GP to all patients. For administration purposes you will have been allocated a named GP, however you can still see any of the GP's at this practice regardless of whether they are your named GP or not. If you would like to know who your named GP is, please ask any member of the practice team.

Text Message Reminders ( posted on Feb 18, 2016 )

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register or opt out of this messaging service please complete a

Patient Personal Information Update form and return it to Reception.

This form is available from the Document Section. One form per patient is required.

Signing Up For Patient Participation Group ( posted on Jan 30, 2016 )

At The New Surgery our Patients’ views are important to us. Currently we are looking to set up a Patient Participation Group that will enable patients to be more involved with the Practice. In due course we will arrange a meeting. If you would be interested in coming along to this meeting, please complete a form which is available within the Document section and return it to Reception.


Thank you.


Jackie Kelly

Practice Manager

Find health help with NHS website and app ( posted on Dec 17, 2015 )

Find health help with NHS website and app

The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.

Patient Online Services ( posted on Mar 24, 2015 )

The surgery now offers a selection of online services, including booking appointments, requesting repeat prescriptions and the option to view your medical summary.


Please ask a member of our reception staff for futrther details.  Please be advised that you will be required to provide 2 forms of identification when submitting your completed registration form.

( posted on Aug 12, 2014 )

Fair Processing Notice

Risk Stratification


Your GP uses your data to provide the best care they can for you.  As part of this process, your GP will use your personal and health data to undertake risk stratification, also known as case finding.

Risk stratification entails applying computer based algorithms, or calculations to identify those patients registered with the GP Surgery who are most at risk from certain medical conditions and who will benefit from clinical care to help prevent or better treat their condition.

To identify those patients individually from the patient community registered with your GP would be a lengthy and manually time-consuming process which would by its nature potentially not identify individuals quickly and increase the time to improved care.

Your GP Surgery uses the services of a health partner, NHS Kent and Medway Commissioning Support Unit (KMCS) who use a Data Processor, NHS Kent and Medway Health Informatics Service (KMHIS) to identify those most in need of preventative or improved care.  This contract is arranged by NHS South Kent Coast Clinical Commissioning Group (NHS SKC CCG).

Neither NHS SKC CCG nor NHS KMCS will at any time have access to your personal or confidential data.  They act on behalf of your GP to organise this service with appropriate contractual and security measures only.

NHS KMHIS will process your personal and confidential data.  Typically this will process your data using indicators such as your age, gender, NHS number and codes for your medical health to identify those who will benefit from clinical intervention.  Processing takes place automatically and without human or manual handling.  Data is extracted from your GP computer system, automatically processed and only your GP is able to view the outcome, matching results against patients on their system.

We have implemented strict security controls to protect your confidentiality and recommend this as a secure and beneficial service to you.  At all times, your GP remains accountable for how your data is processed.  However, if you wish, you can ask your GP for your data not to be processed for this purpose and your GP will mark your record as not to be extracted so it does not get sent to KMHIS for risk stratification purposes.

How information about you helps us to provide better care ( posted on Jan 13, 2014 )

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care. It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best. Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone. You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the leaflet “How information about you helps us to provide better care”. We need to make sure that you know this is happening and the choices you have. Please refer to the How information about you helps us to provide better care leaflet for additional information. Alternatively you can visit the website www.nhs.uk/caredata A selection of Frequently Asked Questions are available.


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