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The New Surgery

The New Surgery


FLU SEASON - PLEASE SEE NEWS SECTION FOR INFORMATION. PLEASE ALLOW 72 HOURS, 3 WORKING DAYS, FOR REPEAT PRESCRIPTIONS. ADD AN EXTRA DAY IF COLLECTING DIRECTLY FROM THE PHARMACY.
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FLU SEASON 19/20 ( posted on Sep 16, 2019 )

Patients aged 65+

All patients in this age group are eligible for the vaccine.

You will receive your invitation as soon as we have received our vaccine supply and are able to book appointments.

This will not be until October 2019.

 

Patients between the ages of 18-64 years

Patients are NOT eligible unless you are in one of the risk groups below:


 

 

  • Chronic Heart Disease – Congenital and Heart Failure
  • Immunosuppressed or patients living with Immunosuppressed patient   
  • Pregnant – At any stage
  • Asthma      
  • Coeliac Disease   
  • Obesity – BMI >40
  • Bronchitis  
  • COPD
  • Parkinson’s Disease
  • Cancer Treatment Ongoing    
  • Diabetic – Type 1 and 2         
  • Spleen Dysfunction
  • Carers        
  • High Dose steroid users         
  • Sickle Cell Disease
  • Chronic Kidney Disease         
  • Learning Disabilities     
  • Stroke
  • Chronic Liver Disease

 

 

We are unable to offer you the vaccine outside of this criteria.

We are hoping to start offering clinics late September.


Children attending Primary School

 

Children will be offered the vaccine by their School Immunisation Team. We encourage you to liaise with their school as it is our understanding that schools are due to receive their delivers before us.

Some children may be advised to book to receive their vaccine at the GP Practice. These will be booked based on clinical need.

 

Children aged 2-3 (DOB 01/09/15-31/08/17)

Invitations to this age group will follow once we are in receipt of the vaccine – Anticipated dates are mid-late October 2019.

 

Clinics to support all age groups will be made available as soon as possible.

 

Thank you for your support and cooperation whilst we await delivery.

 

Many thanks

 

 

Jackie Kelly

Practice Manager

 

 

Computer Issues Toaday ( posted on Sep 2, 2019 )

Unfortunately our computers have been working intermittently all day; this has been raised as a major incident. Please bear with us whilst our engineers investigate the problem.

Please expect delays to prescription’s and clinic running times.

We will be working to clear backlogs as soon as possible.

 

Jackie Kelly

Practice Manager

Message from the Patient Participation Group ( posted on Jul 4, 2019 )

PATIENTS HAVE MORE TO OFFER DOCTORS THAN THEIR ILLNESSES

You can make a difference in your Practice

 

Get involved

 

Join The New Surgery

Patient Participation Group

 

Find out more:

Pick up a form at reception or find it online on our website 

http://www.thenewsurgery-folkestone.nhs.uk 

 

We hope to see you at one of our meetings soon


RE-REGISTERING FOR ONLINE SERVICE AT THE NEW SURGERY ( posted on Jul 3, 2019 )

 

 

RE-REGISTERING FOR ONLINE SERVICE AT THE NEW SURGERY


In order to accelerate your re-registration you will receive your login details via your email address. Please note that the email will come from ‘Your Healthcare Provider’ and not The New Surgery.

 

You will note that there are a number of providers listed for you to choose from, we have undertaken our tests on Patient Access and can provide the following step by step instructions which you may choose to follow.

 

For ease of reference we have listed the stages below:

 

  • Go to the Patient Access website
  • Click to register
  • Enter the Surgery postcode of CT19 5SR and search
  • Highlight The New Surgery Folkestone and continue
  • Click yes to say you have received your registration letter
  • Enter your Linkage Key and ODS Code detailed in your letter
  • Enter your personal details and continue
  • It will then ask you for your email address and to create a password
  • Accept the Terms & Conditions, then click to register and create account
  • You should receive the following message ‘Your Patient Access account has been created and linked to you Practice’
  • Click sign in to access your account

 

The following services will not be available to you at present:

  • Messages – Although you can leave a message when ordering medication as was available before
  • Medical Records

These instructions are available in our documents section

COMPUTER UPDATE ( posted on Jun 18, 2019 )

IMPORTANT MESSAGE

 

 

We started using our new computer system on Thursday 13th June 2019. Since this date we have and continue to experience some delays with the following services:

 

PRESCRIPTION REQUESTS – We are working hard to achieve our 72 hours, three working days, timeline for issuing prescriptions. For urgent requests that cannot wait please refer to your usual pharmacy for guidance.

 

RESULTSUnfortunately the results link has an error, the engineers are working to fix this issue as soon as possible. Please be assured that urgent results will be phoned through from the laboratory to the Doctor for them to action in the usual way.

 

PATIENT ACCESS – Staff training is currently taking place. As soon as we can accept patient registrations we will advise and promote this service.  

 

PATIENT REGISTRATIONS – There may be some delays with transferring from another Practice, this could take up to four weeks.

 

We apologise for any inconvenience and ask for your patience and understanding during this period of change.

 

 

Thank you.

Jackie Kelly

Practice Manager 

 

NO ELECTRONIC PRESCRIPTIONS OR TEXT REMINDERS ( posted on Jun 6, 2019 )

IMPORTANT MESSAGE

 

 

Whilst we transfer to our new computer system between Thursday 6th June and Friday 14th June you will not receive text message reminders for your appointments. We hope that this service will be available again after the 17th June.

 

PRESCRIPTION REQUESTS:

 

Unfortunately the electronic prescription service has been disabled; this means that all prescriptions now have to be processed manually via paper and will, depending on your preferred pharmacy, need to be collected in person from reception.    

 

In view of this manual process we may exceed our usual 72 hour timeline. In an emergency please contact your usual pharmacy who may be able to issue an emergency supply of your medication.

 

We apologise for any inconvenience and ask for your understanding during this period.

 

Thank you.

 

Jackie Kelly

Practice Manager 

 

 

Electronic Prescriptions (EPS) ( posted on May 17, 2019 )

Electronic Prescriptions (EPS)

 

We are experiencing problems with electronic prescribing; we are issuing scripts in good faith however without our knowledge they are bouncing back as unsigned, meaning we have to start the process again. We have logged a call with our IT Department.

 

Please bear with us while we resolve this problem.

 

Thankyou

CHANGING COMPUTER SYSTEM ( posted on May 14, 2019 )

Changing our computer system is a major undertaking meaning we will have 5 days without computers and then we will be learning a new system.

 

For this reason the following changes will be taking place between 6th - 14th June 2019

 

Thursday 6th June there will be no appointments or telephone calls for the usual morning clinic. Please call after 12 o/c when we hope to be running an emergency service only. You will be unable to book pre-book appointments or use online services.

 

Friday 7th - 14th June: We will be running an emergency service only and you will be unable to pre-book appointments or use online services.

 

If you are registered for Patient Services, you will need to contact the surgery after 14th June 2019 to re-register using the new system.

 

We apologise for any inconvenience and ask for your understanding during this period.

 

Thank you.

WE ARE CHANGING OUR COMPUTER SYSTEM TO ( posted on May 8, 2019 )

Our new clinical system will enhance our service to you, and we look forward to bringing you the benefits in the near future. 
Please be patient with our staff during this transitional period.
Our switch date is 13th June 2019

Travel Advice ( posted on Feb 18, 2019 )

Due to a high demand for appointments currently, please note that requests for travel advice that are submitted at short notice (less than 6 weeks) may struggle to get suitable appointments.  We apologise if this is the case.  Please be aware that travel health advice, travel vaccines and malaria tabelts are available in travel clinics and some larger pharmacies.

APPOINTMENTS AT THE LOCAL HUB ( posted on Jan 7, 2019 )

PLEASE SEE OUR DOCUMENTS SECTION FOR THE POSTER - THIS IS ALSO DISPLAYED IN THE WAITING ROOM

 

In Summary:

 

Extra appointments are now available in your area during the evening and weekends.

 

To book an appointment contact your GP Practice.

 

For more information, visit nhs.uk/GPaccess  

Practice Update ( posted on Jul 28, 2018 )

Dr Robertson-Ritchie has asked me to let you know that he has decided to retire.

Sadly he will be leving us on the 21st September 2018.

 

 

 

 

Jackie Kelly

Practice Manager

Did Not Attend Appointments Data ( posted on Jul 3, 2018 )

For your information 124 patients did not attend their booked appointment in April 2019.

 

If you are unable to attend please contact us to cancel, this will allow us the opportunity to offer the appointment to someone else. If you have difficulty calling, please feel free to email us on SKCCCG.thenewsurgeryadmin@nhs.net

 

Thank you in advance for your support with this.

Surgery Car Park ( posted on Jun 29, 2018 )

We would like to remind patients that the car park at the rear of the surgery is for staff parking only.

 

Recently there have been a number of incidents which have delayed Doctors entering and exiting the car park to attend home visits.

 

Access is also required for emergency ambulance crews.

 

Thank you in advance for helping us keep the car park free from obstructions.

 

 

Repeat Prescriptions ( posted on Jun 29, 2018 )

Until further notice due to the number of requests and staff shortages please allow 72 hours, three working days, before collecting your repeat prescription from us. Please add an extra day if collecting direct from your pharmacy.

 

Please accept our apologies for the inconvenience this may cause.  

Contraception ( posted on Mar 23, 2018 )

The surgery is able to offer advice on all forms of contraception. www.nhs.uk/conditions/contraception however, for implant insertion/removal and coil insertions you will need to visit a family planning clinic. Please be advised that these are unlikely to be fitted on your first visit.

 

Coils can be removed in the practice.

TRAVEL ( posted on Nov 24, 2017 )

MOST VACCINATIONS THAT ARE GENERALLY RECOMMENDED FOR PEOPLE WHO PLAN TO TRAVEL ARE NOT PROVIDED BY THE NHS, THESE VARY ACCORDING TO DESTINATION BUT COMMONLY INCLUDE YELLOWFEVER, RABIES & HEPATITS B (THERE ARE MANY OTHERS).

IT IS RECOMMENDED THAT PATIENTS WHO WISH TO SEEK TRAVEL HEALTH ADVICE CONTACT A SPECIALIST TRAVEL CLINIC IN THE FIRST INSTANCE.

 

INFORMATION ON WHAT IS RECOMMENDED FOR YOUR DRSTINATION CAN BE FOUND AT www.travelhealthpro.org.uk/counties

 

VACCINES THAT ARE PROVIDED BY THE NHS WILL BE PROVIDED IN LINE WITH CURRENT GUIDANCE.

TRAVEL VACCINES - UPDATE ( posted on Oct 23, 2017 )

DUE TO NATIONAL SHORTAGES OF VACCINES FROM MANUFACTURERS, THERE ARE ORDER RESTRICTIONS IN PLACE FOR VACCINES FOR TRAVELLERS:

  • HEPATITIS A VACCINE NOT AVAILABLE CURRENTLY
  • THPHOID VACCINE IS RESTRICTED
  • DIPHTHERIA, TETANUES & POLIO VACCINE IS RESTRICTED

THEREFORE WE CANNOT GUARANTEE AVAILABILITY FOR TRAVELLERS, INDIVIDUALS DEEMED AT HIGHEST RISK WILL BE PRIORITISED, BUT APPOINTMENTS CONTINUE TO BE ADVISED FOR ALL WHERE VACCINATIONS ARE RECOMMENDED. 

TRAVEL VACCINE SHORTAGE ( posted on Aug 3, 2017 )

Dose sparing regimes have been adopted in line with national guidance. Current advice may differ from that previously given as there is a global shortage of adult hepatitis A vaccine, and vaccine may not always be available. Information on Hepatitis A and disease prevention is available from the following websites:

http://www.nhs.uk/conditions/Hepatitis-A/pages/introduction.aspx

www.travelhealthpro.org.uk/factsheets

http://www.fitfortravel.nhs.uk/advice/general-travel-health-advice/food-and-water-precautions.aspx

New app aims to cut waiting times at A&E ( posted on Jul 28, 2017 )

 

If you get a minor injury, don't wait!

 

WaitLess

 

Don't wait for the unexpected to happen. Download the 'WaitLess' app.

 

WaitLess combines up-to-the-minute travel information with live waiting times at all A&Es and minor injury units, meaning you can get treatment for your minor injury faster.

 

Find out more

 

www.transformingsystems.co.uk/waitless

 

See our document section for original poster

Hepatitis A 7th July 2017 - Update: ( posted on Jul 7, 2017 )

Dose sparing regimes have been adopted in line with national guidance. Current advice may differ from that previously given as there is a global shortage of adult Hepatitis A vaccine.

 

Please see our Travel Immunisations section.

Online Booking Reminder ( posted on Mar 31, 2017 )

Online booking access is for your own personal use.

Please do not use your login details to book appointments for members of your family/friends.

This goes against the terms and conditions of your access and may result in your account being closed.

 

Please feel free to contact the surgery for any queries in this regard.

 

Many thanks.

Patient Services Website Change ( posted on Mar 7, 2016 )

With effect from 14th March 2016 please use:

New website to access this surgery online

 

www.patientservices.co.uk

 

www.myvisiononline.co.uk

Please see poster in documents for further information

NAMED GP FOR ALL PATIENTS ( posted on Feb 18, 2016 )

NHS England require all practices to allocate a named GP to all patients. For administration purposes you will have been allocated a named GP, however you can still see any of the GP's at this practice regardless of whether they are your named GP or not. If you would like to know who your named GP is, please ask any member of the practice team.

Text Message Reminders ( posted on Feb 18, 2016 )

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register or opt out of this messaging service please complete a

Patient Personal Information Update form and return it to Reception.

This form is available from the Document Section. One form per patient is required.

Find health help with NHS website and app ( posted on Dec 17, 2015 )

Find health help with NHS website and app

The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.

( posted on Aug 12, 2014 )

Fair Processing Notice

Risk Stratification

 

Your GP uses your data to provide the best care they can for you.  As part of this process, your GP will use your personal and health data to undertake risk stratification, also known as case finding.

Risk stratification entails applying computer based algorithms, or calculations to identify those patients registered with the GP Surgery who are most at risk from certain medical conditions and who will benefit from clinical care to help prevent or better treat their condition.

To identify those patients individually from the patient community registered with your GP would be a lengthy and manually time-consuming process which would by its nature potentially not identify individuals quickly and increase the time to improved care.

Your GP Surgery uses the services of a health partner, NHS Kent and Medway Commissioning Support Unit (KMCS) who use a Data Processor, NHS Kent and Medway Health Informatics Service (KMHIS) to identify those most in need of preventative or improved care.  This contract is arranged by NHS South Kent Coast Clinical Commissioning Group (NHS SKC CCG).

Neither NHS SKC CCG nor NHS KMCS will at any time have access to your personal or confidential data.  They act on behalf of your GP to organise this service with appropriate contractual and security measures only.

NHS KMHIS will process your personal and confidential data.  Typically this will process your data using indicators such as your age, gender, NHS number and codes for your medical health to identify those who will benefit from clinical intervention.  Processing takes place automatically and without human or manual handling.  Data is extracted from your GP computer system, automatically processed and only your GP is able to view the outcome, matching results against patients on their system.

We have implemented strict security controls to protect your confidentiality and recommend this as a secure and beneficial service to you.  At all times, your GP remains accountable for how your data is processed.  However, if you wish, you can ask your GP for your data not to be processed for this purpose and your GP will mark your record as not to be extracted so it does not get sent to KMHIS for risk stratification purposes.

How information about you helps us to provide better care ( posted on Jan 13, 2014 )

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care. It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best. Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone. You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the leaflet “How information about you helps us to provide better care”. We need to make sure that you know this is happening and the choices you have. Please refer to the How information about you helps us to provide better care leaflet for additional information. Alternatively you can visit the website www.nhs.uk/caredata A selection of Frequently Asked Questions are available.

 

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