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The New Surgery

The New Surgery


CORONAVIRUS - PLEASE SEE NEWS SECTION FOR INFORMATION. PLEASE ALLOW 72 HOURS, 3 WORKING DAYS, FOR REPEAT PRESCRIPTIONS. ADD AN EXTRA DAY IF COLLECTING DIRECTLY FROM THE PHARMACY.
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Flu clinics and social distancing (Advance Notice) ( posted on Sep 18, 2020 )

Flu clinics are changing.

 

To stay COVID secure in our flu clinics, we will be changing the way that we operate our clinics. We will provide further details for those invited for flu vaccination this year.

 

Please ensure you maintain social distancing from others where possible.

 

Thank you

 

Jackie Kelly

Practice Manager

Update From Carers Support East Kent ( posted on Sep 18, 2020 )

 

While our usual face to face services have been suspended; we’ve been working hard to provide access to more of our information and support services online. We now have a brand-new website (www.carersek.org.uk) which includes a live chat function (Mon-Fri 9-5) and have launched a Carers Forum where Carers can connect with each other and share information.

We’ve also moved some of our drop-in sessions online and introduced some online wellbeing sessions including Knit and Natter, Chair Yoga, and a group for Young Adult Carers.

We’re also publishing a range of information videos for Carers. 

 

 

 

Flu Season 2020 - Information for 50-64 year old patients ( posted on Sep 4, 2020 )

Statements prepared by NHSE communications team: 

 

Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine. No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier. 

 

DUE TO THE COVID-19 PANDEMIC IN LINE WITH NHS AND GOVERNMENT GUIDANCE WE HAVE MADE SOME CHANGES TO OUR SERVICES ( posted on Jun 16, 2020 )

We are operating TELEPHONE TRIAGE APPOINTMENTS and an ONLINE e-CONSULT service.

 

You will not be able to attend the surgery unless you have spoken to a Clinician and they have arranged an appointment for you.

 

APPOINTMENTS:


Please call the surgery to arrange a telephone consultation OR submit an eConsultant via this website.

 

PRESCRIPTIONS:


Where possible please submit your repeat medication requests via our website or email them to:

 

SKCCCG.thenewsurgeryadmin@nhs.net allowing 72 hours, three working days, for these to be ready for collection at your nominated pharmacy

 

RESULTS:

 

It remains your responsibility to make contact for your results.

 

COVID-19 TESTS AND RESULTS - TEST & TRACE:

 

nhs.uk/coronovirus or call 119

NHS Diabetes Advice Helpline ( posted on Jun 16, 2020 )

NHS England and NHS Improvement have launced a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.

 

The Service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.

 

Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.

 

You can acces NHS Diabestes Advice via Diabetes UK's support line on 0345 123 2399 Monday-Friday from 9am to 6pm

Sick notes if you are self-isolating ( posted on Mar 30, 2020 )

To reduce the burden on GP practices a new online system, created by the NHS and the Department for Work and Pensions, is now live for patients to be emailed a digital isolation note.

Isolation notes provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. As isolation note can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes. The notes can be accessed through the NHS website and NHS 111 online.

After answering a few questions, an isolation note will be emailed to the user. If they don’t have an email address, they can have the note sent to a trusted family member or friend, or directly to their employer.

The service can also be used to generate an isolation note on behalf of someone else.

TEMPORARY ONLINE BOOKING CHANGES IN LINE WITH NHS GUIDANCE ( posted on Mar 10, 2020 )

Online booking


Please do not book a GP appointment or attend your GP practice if:


• you think you might have coronavirus

• in the last 14 days you've been to a country or area with a high risk of coronavirus – see our travel section for coronavirus advice for travellers

• you've been in close contact with someone with coronavirus

 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 

Call 111 if you need to speak to someone.

 

For the latest COVID-19 advice please visit www.nhs.uk. 

FURTHER CORONAVIRUS UPDATE ( posted on Mar 10, 2020 )

Important information about the coronavirus (COVID-19)

 The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:


• you think you might have coronavirus;

• in the last 14 days you've been to a country or area with a high risk of coronavirus;

• you've been in close contact with someone with coronavirus.


Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

 

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

 

Everyone is being reminded to follow Public Health England advice to:


• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

CORONAVIRUS UPDATE (Updated 04/03/2020) - DO NOT VISIT THE SURGERY ( posted on Feb 19, 2020 )

CORONAVIRUS

 

Have you been to an affected place in the last 14 days

or

had contact with somebody with Coronavirus,

and

do  you have any of these symptoms?

 

 

Cough            Fever         Shortness of breath

 

If  yes, to protect yourself and others please use the link below to access NHS 111 online service, you will find useful guidance on your particular circumstances

https://111.nhs.uk/service/covid-19 

 

Do not enter the surgery building

 

To find out more general information follow the link below

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Thank you

Jackie Kelly, Practice Manager

The NHS has a zero tolerance attitude towards violence ( posted on Sep 25, 2019 )

NHS Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero tolerance attitude towards violence (1).

 

Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice.

 

Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list.

 

Our staff are here to help you, please treat them with respect.

 

(1) NHS Employers – Violence Against Staff

Message from the Patient Participation Group ( posted on Jul 4, 2019 )

PATIENTS HAVE MORE TO OFFER DOCTORS THAN THEIR ILLNESSES

You can make a difference in your Practice

 

Get involved

 

Join The New Surgery

Patient Participation Group

 

Find out more:

Pick up a form at reception or find it online on our website 

http://www.thenewsurgery-folkestone.nhs.uk 

 

We hope to see you at one of our meetings soon


RE-REGISTERING FOR ONLINE SERVICE AT THE NEW SURGERY ( posted on Jul 3, 2019 )

 

 

RE-REGISTERING FOR ONLINE SERVICE AT THE NEW SURGERY


In order to accelerate your re-registration you will receive your login details via your email address. Please note that the email will come from ‘Your Healthcare Provider’ and not The New Surgery.

 

You will note that there are a number of providers listed for you to choose from, we have undertaken our tests on Patient Access and can provide the following step by step instructions which you may choose to follow.

 

For ease of reference we have listed the stages below:

 

  • Go to the Patient Access website
  • Click to register
  • Enter the Surgery postcode of CT19 5SR and search
  • Highlight The New Surgery Folkestone and continue
  • Click yes to say you have received your registration letter
  • Enter your Linkage Key and ODS Code detailed in your letter
  • Enter your personal details and continue
  • It will then ask you for your email address and to create a password
  • Accept the Terms & Conditions, then click to register and create account
  • You should receive the following message ‘Your Patient Access account has been created and linked to you Practice’
  • Click sign in to access your account

 

The following services will not be available to you at present:

  • Messages – Although you can leave a message when ordering medication as was available before
  • Medical Records

These instructions are available in our documents section

Travel Advice ( posted on Feb 18, 2019 )

Due to a high demand for appointments currently, please note that requests for travel advice that are submitted at short notice (less than 6 weeks) may struggle to get suitable appointments.  We apologise if this is the case.  Please be aware that travel health advice, travel vaccines and malaria tabelts are available in travel clinics and some larger pharmacies.

APPOINTMENTS AT THE LOCAL HUB ( posted on Jan 7, 2019 )

PLEASE SEE OUR DOCUMENTS SECTION FOR THE POSTER - THIS IS ALSO DISPLAYED IN THE WAITING ROOM

 

In Summary:

 

Extra appointments are now available in your area during the evening and weekends.

 

To book an appointment contact your GP Practice.

 

For more information, visit nhs.uk/GPaccess  

Surgery Car Park ( posted on Jun 29, 2018 )

We would like to remind patients that the car park at the rear of the surgery is for staff parking only.

 

Recently there have been a number of incidents which have delayed Doctors entering and exiting the car park to attend home visits.

 

Access is also required for emergency ambulance crews.

 

Thank you in advance for helping us keep the car park free from obstructions.

 

 

Repeat Prescriptions ( posted on Jun 29, 2018 )

Until further notice due to the number of requests and staff shortages please allow 72 hours, three working days, before collecting your repeat prescription from us. Please add an extra day if collecting direct from your pharmacy.

 

Please accept our apologies for the inconvenience this may cause.  

Contraception ( posted on Mar 23, 2018 )

The surgery is able to offer advice on all forms of contraception. www.nhs.uk/conditions/contraception however, for implant insertion/removal and coil insertions you will need to visit a family planning clinic. Please be advised that these are unlikely to be fitted on your first visit.

 

Coils can be removed in the practice.

TRAVEL ( posted on Nov 24, 2017 )

MOST VACCINATIONS THAT ARE GENERALLY RECOMMENDED FOR PEOPLE WHO PLAN TO TRAVEL ARE NOT PROVIDED BY THE NHS, THESE VARY ACCORDING TO DESTINATION BUT COMMONLY INCLUDE YELLOWFEVER, RABIES & HEPATITS B (THERE ARE MANY OTHERS).

IT IS RECOMMENDED THAT PATIENTS WHO WISH TO SEEK TRAVEL HEALTH ADVICE CONTACT A SPECIALIST TRAVEL CLINIC IN THE FIRST INSTANCE.

 

INFORMATION ON WHAT IS RECOMMENDED FOR YOUR DRSTINATION CAN BE FOUND AT www.travelhealthpro.org.uk/counties

 

VACCINES THAT ARE PROVIDED BY THE NHS WILL BE PROVIDED IN LINE WITH CURRENT GUIDANCE.

TRAVEL VACCINES - UPDATE ( posted on Oct 23, 2017 )

DUE TO NATIONAL SHORTAGES OF VACCINES FROM MANUFACTURERS, THERE ARE ORDER RESTRICTIONS IN PLACE FOR VACCINES FOR TRAVELLERS:

  • HEPATITIS A VACCINE NOT AVAILABLE CURRENTLY
  • THPHOID VACCINE IS RESTRICTED
  • DIPHTHERIA, TETANUES & POLIO VACCINE IS RESTRICTED

THEREFORE WE CANNOT GUARANTEE AVAILABILITY FOR TRAVELLERS, INDIVIDUALS DEEMED AT HIGHEST RISK WILL BE PRIORITISED, BUT APPOINTMENTS CONTINUE TO BE ADVISED FOR ALL WHERE VACCINATIONS ARE RECOMMENDED. 

TRAVEL VACCINE SHORTAGE ( posted on Aug 3, 2017 )

Dose sparing regimes have been adopted in line with national guidance. Current advice may differ from that previously given as there is a global shortage of adult hepatitis A vaccine, and vaccine may not always be available. Information on Hepatitis A and disease prevention is available from the following websites:

http://www.nhs.uk/conditions/Hepatitis-A/pages/introduction.aspx

www.travelhealthpro.org.uk/factsheets

http://www.fitfortravel.nhs.uk/advice/general-travel-health-advice/food-and-water-precautions.aspx

New app aims to cut waiting times at A&E ( posted on Jul 28, 2017 )

 

If you get a minor injury, don't wait!

 

WaitLess

 

Don't wait for the unexpected to happen. Download the 'WaitLess' app.

 

WaitLess combines up-to-the-minute travel information with live waiting times at all A&Es and minor injury units, meaning you can get treatment for your minor injury faster.

 

Find out more

 

www.transformingsystems.co.uk/waitless

 

See our document section for original poster

Hepatitis A 7th July 2017 - Update: ( posted on Jul 7, 2017 )

Dose sparing regimes have been adopted in line with national guidance. Current advice may differ from that previously given as there is a global shortage of adult Hepatitis A vaccine.

 

Please see our Travel Immunisations section.

NAMED GP FOR ALL PATIENTS ( posted on Feb 18, 2016 )

NHS England require all practices to allocate a named GP to all patients. For administration purposes you will have been allocated a named GP, however you can still see any of the GP's at this practice regardless of whether they are your named GP or not. If you would like to know who your named GP is, please ask any member of the practice team.

Text Message Reminders ( posted on Feb 18, 2016 )

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register or opt out of this messaging service please complete a

Patient Personal Information Update form and return it to Reception.

This form is available from the Document Section. One form per patient is required.

Find health help with NHS website and app ( posted on Dec 17, 2015 )

Find health help with NHS website and app

The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.

( posted on Aug 12, 2014 )

Fair Processing Notice

Risk Stratification

 

Your GP uses your data to provide the best care they can for you.  As part of this process, your GP will use your personal and health data to undertake risk stratification, also known as case finding.

Risk stratification entails applying computer based algorithms, or calculations to identify those patients registered with the GP Surgery who are most at risk from certain medical conditions and who will benefit from clinical care to help prevent or better treat their condition.

To identify those patients individually from the patient community registered with your GP would be a lengthy and manually time-consuming process which would by its nature potentially not identify individuals quickly and increase the time to improved care.

Your GP Surgery uses the services of a health partner, NHS Kent and Medway Commissioning Support Unit (KMCS) who use a Data Processor, NHS Kent and Medway Health Informatics Service (KMHIS) to identify those most in need of preventative or improved care.  This contract is arranged by NHS South Kent Coast Clinical Commissioning Group (NHS SKC CCG).

Neither NHS SKC CCG nor NHS KMCS will at any time have access to your personal or confidential data.  They act on behalf of your GP to organise this service with appropriate contractual and security measures only.

NHS KMHIS will process your personal and confidential data.  Typically this will process your data using indicators such as your age, gender, NHS number and codes for your medical health to identify those who will benefit from clinical intervention.  Processing takes place automatically and without human or manual handling.  Data is extracted from your GP computer system, automatically processed and only your GP is able to view the outcome, matching results against patients on their system.

We have implemented strict security controls to protect your confidentiality and recommend this as a secure and beneficial service to you.  At all times, your GP remains accountable for how your data is processed.  However, if you wish, you can ask your GP for your data not to be processed for this purpose and your GP will mark your record as not to be extracted so it does not get sent to KMHIS for risk stratification purposes.

How information about you helps us to provide better care ( posted on Jan 13, 2014 )

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care. It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best. Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone. You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download a copy of the leaflet “How information about you helps us to provide better care”. We need to make sure that you know this is happening and the choices you have. Please refer to the How information about you helps us to provide better care leaflet for additional information. Alternatively you can visit the website www.nhs.uk/caredata A selection of Frequently Asked Questions are available.

 

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